At Sierra Nevada Specialty Care, we know that great patient care starts behind the scenes — with a team that keeps our billing process running smoothly and ensures our patients receive clear, accurate statements. We’re looking for a detail-oriented Account Representative who takes pride in delivering outstanding customer service and thrives in a fast-paced, collaborative environment.
What You’ll Do
As an Account Representative, you’ll be the link between our patients, providers, and insurance companies — making sure billing is correct, payments are posted promptly, and any questions are resolved with professionalism and care.
Customer Service
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Prepare, review, and send patient statements.
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Identify and resolve patient billing inquiries or complaints.
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Work with patients to set up payment plans and report on delinquent accounts.
Billing & Payment Processing
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Review Explanation of Benefits (EOBs) to post payments and adjustments accurately from checks, cash, credit cards, bulk remittances, and electronic media.
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Enter charges to create and submit clean claims to primary and secondary insurance.
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Post and reconcile payments, process refunds, and apply necessary adjustments.
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Follow up on outstanding accounts, discrepancies, and ensure accurate account logs and data entry.
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Investigate and resolve billing issues to maintain accuracy and compliance.
What We’re Looking For
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Experience: 2+ years in medical billing or a similar role preferred; medical office or formal billing education highly valued.
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Knowledge: Familiarity with CPT/ICD-10 coding, medical terminology, and the billing process.
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Skills: Organized, detail-oriented, excellent multitasker, and strong communicator (both written and verbal).
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Education: High school diploma or GED required.
Physical Requirements
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Primarily an administrative role in an office setting with occasional walking, bending, and light physical activity.
Why You’ll Love Working Here
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Be part of a supportive team that values accuracy, efficiency, and patient care.
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Monday–Friday schedule — no weekends or major holidays.
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The opportunity to make a difference by helping patients navigate the financial side of their healthcare.